Device Online customer simulator

The Simulator gives you instant access to SAP customer account-based information through Device Online, exactly how HCPs view our customer website.  The Simulator is an easy-to-use and intuitive website displaying customer special pricing, open and past orders, delivery tracking, and invoices. 

You can use the Simulator to see which HCPs are already using Device Online and determine which HCPs still need to register, enabling them to self-service their account information and alleviating the need for standard administration enquiries for customer-facing employees. 

The Simulator is available using a web browser on desktop, tablet, or mobile devices. Visit  online.device.com.au/simulator to log in to the Australian Simulator, and online.device.co.nz/simulator to log in to the New Zealand Simulator. 

All Simulator-trained customer-facing employees have received login credentials. As a customer-facing employee without credentials, email deviceonline@device.com.au to request Simulator training. Following training, you will receive your credentials. 

The HCP hasn’t yet registered for Device Online. Introduce them to Device Online by explaining the benefits and guiding them to register at device.com.au/deviceonline for Australian Healthcare Professionals, and device.co.nz/deviceonline for New Zealand Healthcare Professionals.

Alternatively, check if the HCP has used a common or shared email address to register. For example: 

First Name: Stores 

Last Name: Officer 

Email: storesofficer@hospital.com 

There haven’t yet been any HCP Business registrations requesting access to an SAP customer account.  

Introduce HCPs at your customer accounts to Device Online by explaining the benefits and guiding them to register for a Business profile at device.com.au/deviceonline or device.co.nz/deviceonline 

We’re also expanding the range of SAP customer accounts available through the Simulator, even if there aren’t yet any HCP Business profiles attached to them. To request Simulator access to a customer account not yet available on Device Online, email deviceonline@device.com.au the names and numbers of up to ten of your accounts.

Profiles that are not attached to an SAP customer account are Individual profiles.  

Individual profiles use Device Online for product and clinical education information and resources. Individual profiles can view products in the catalogue and request quotes; however, as they are not attached to an SAP customer account, they can't access account-based information, including special pricing, open and past orders, delivery tracking and invoices. Individual profiles can Upgrade to Business on Device Online to order online and access account-based information.

Select Change, which is located at the top left of the screen on the red banner, to activate the profile and customer account selector window. Search for a profile or customer account name or number and start a new simulation.

The Simulator offers customer-facing employees a view of an HCP’s Device Online profile and is for internal use only. By logging in and using the Simulator, you are acknowledging and agreeing that access is for business purposes only, and all content and information is confidential, and any form of distribution to any other recipient is prohibited. You agree to comply with the Device Technologies Australian Privacy Policy  and New Zealand Privacy Policy and any relevant laws, codes, and regulations.

Device Online is an easy-to-use and intuitive self-service customer website. The Simulator offers a view of an HCP’s Device Online profile. All buttons and links that trigger an event, including check-out and request quote, have been disabled.  

Encourage your customers to register for and use Device Online to self-service at their convenience. 

You can update your password from the Simulator Login Page online.device.com.au/simulator or online.device.co.nz/simulator 

If you incorrectly enter your password 5-times, your login credentials will be locked (disabled). To unlock (re-enable) your credentials, update your password or email deviceonline@device.com.au for assistance. 

Sessions will remain active while in use. A session will time out after 15 minutes of inactivity. To restart a session, log in with your credentials.