---
title: Device Online Resource Hub - Home Page
---

#### Internal use only

[![Device Online](https://events.device.com.au/hs-fs/hubfs/Device%20Online/Assets/Images/Device%20Online%20Logo%20Hero.png?width=133&height=50&name=Device%20Online%20Logo%20Hero.png "Device Online")](https://online.device.com.au/portal/login)

Open main menu Close main menu

- Resource Hub Menu Open the submenu 
    - [Device Online](https://internal.device.com.au/deviceonline)
    - [Customer Simulator](https://events.device.com.au/device-online-resource-hub-customer-simulator)
- [Contact](mailto:deviceonline@device.com.au)
- Log In Open the submenu 
    - Device Online Open the submenu 
          - [AU](https://online.device.com.au/portal/login)
          - [NZ](https://online.device.co.nz/portal/login)
    - Customer Simulator Open the submenu 
          - [AU](https://cs.online.device.com.au/portal/simulator)
          - [NZ](https://cs.online.device.co.nz/portal/simulator)

# Device Online customer simulator

Keeping you connected with our customers

[CUSTOMER SIMULATOR AU](https://cs.online.device.com.au/portal/simulator)

[CUSTOMER SIMULATOR NZ](https://cs.online.device.co.nz/portal/simulator)

![LOGO_DO_Customer Simulator_Icon_Full Colour-1](https://events.device.com.au/hs-fs/hubfs/LOGO_DO_Customer%20Simulator_Icon_Full%20Colour-1.png?width=300&height=300&name=LOGO_DO_Customer%20Simulator_Icon_Full%20Colour-1.png "LOGO_DO_Customer Simulator_Icon_Full Colour-1")

## What's the DEVICE ONLINE Customer Simulator?

For Device Technologies' customer-facing employees, the Customer Simulator offers exclusive access to view Device Online as Australian and New Zealand Healthcare Professionals experience our customer website.

The web-based Simulator is available on all devices and offers entry to Device Online via an HCP profile or an SAP customer account name or number.  The Simulator lists HCPs with a Device Online profile while giving convenient access to account-based information, including special pricing, open and past orders, delivery tracking and invoices. 

The Device Online Customer Simulator is for internal use only and not for demonstration with HCPs. 

## How to access THE Customer Simulator

The Simulator is available using a web browser on desktop, tablet, or mobile devices.

![DOCS_Laptop](https://events.device.com.au/hs-fs/hubfs/DOCS_Laptop.png?width=400&height=271&name=DOCS_Laptop.png "DOCS_Laptop")

### Step 1

[VISIT THE AU SIMULATOR](https://online.device.com.au/simulator)  
[VISIT THE NZ SIMULATOR](https://online.device.co.nz/simulator)

![DOCS_Log In](https://events.device.com.au/hs-fs/hubfs/DOCS_Log%20In.png?width=330&height=234&name=DOCS_Log%20In.png "DOCS_Log In")

### Step 2

First-time visitors without a profile:

- [Email the Digital Team](mailto:deviceonline@device.com.au?subject=Request%20a%20Device%20Online%20Customer%20Simulator%20Profile) to request training and a profile

First-time visitors with a profile:  

- Select **Update Password **
- Enter your DT email address to trigger a password update and create a password 
- Enter your credentials to log in to the Simulator

Returning visitors: 

- Enter your credentials to log in to the Simulator

![DOCS_Select profiles](https://events.device.com.au/hs-fs/hubfs/DOCS_Select%20profiles.png?width=450&height=263&name=DOCS_Select%20profiles.png "DOCS_Select profiles")

### Step 3

- Search for an HCP's profile, OR
- Search for a customer account
- Select **START**

## QUICK REFERENCE

 How can the Simulator help my work?

The Simulator gives you instant access to SAP customer account-based information through Device Online, exactly how HCPs view our customer website.  The Simulator is an easy-to-use and intuitive website displaying customer special pricing, open and past orders, delivery tracking, and invoices. 

You can use the Simulator to see which HCPs are already using Device Online and determine which HCPs still need to register, enabling them to self-service their account information and alleviating the need for standard administration enquiries for customer-facing employees. 

 How do I access the Simulator?

The Simulator is available using a web browser on desktop, tablet, or mobile devices. Visit  [online.device.com.au/simulator](https://cs.online.device.com.au/portal/simulator) to log in to the Australian Simulator, and [online.device.co.nz/simulator](http://online.device.co.nz/simulator) to log in to the New Zealand Simulator. 

 What are my login credentials?

All Simulator-trained customer-facing employees have received login credentials. As a customer-facing employee without credentials, email [deviceonline@device.com.au](mailto:deviceonline@device.com.au) to request Simulator training. Following training, you will receive your credentials. 

 Why can’t I find an HCP profile?

The HCP hasn’t yet registered for Device Online. Introduce them to Device Online by explaining the benefits and guiding them to register at [device.com.au/deviceonline](https://www.device.com.au/deviceonline) for Australian Healthcare Professionals, and [device.co.nz/deviceonline](http://device.co.nz/deviceonline) for New Zealand Healthcare Professionals.

Alternatively, check if the HCP has used a common or shared email address to register. For example: 

**First Name:** Stores 

**Last Name:** Officer 

**Email:** storesofficer@hospital.com 

 Why can’t I find an SAP customer account name or number?

There haven’t yet been any HCP Business registrations requesting access to an SAP customer account.  

Introduce HCPs at your customer accounts to Device Online by explaining the benefits and guiding them to register for a **Business** profile at [device.com.au/deviceonline](http://www.device.com.au/deviceonline) or [device.co.nz/deviceonline ](http://www.device.co.nz/deviceonline)

 

 

We’re also expanding the range of SAP customer accounts available through the Simulator, even if there aren’t yet any HCP Business profiles attached to them. To request Simulator access to a customer account not yet available on Device Online, email [deviceonline@device.com.au](mailto:deviceonline@device.com.au) the names and numbers of up to ten of your accounts.

 Why is the selected profile not attached to an SAP customer account?

Profiles that are not attached to an SAP customer account are **Individual** profiles.  

Individual profiles use Device Online for product and clinical education information and resources. Individual profiles can view products in the catalogue and request quotes; however, as they are not attached to an SAP customer account, they can't access account-based information, including special pricing, open and past orders, delivery tracking and invoices. Individual profiles can **Upgrade to Business** on Device Online to order online and access account-based information.

 How do I change profiles or customer accounts to simulate?

Select **Change**, which is located at the top left of the screen on the red banner, to activate the profile and customer account selector window. Search for a profile or customer account name or number and start a new simulation.

 Can I use the Simulator to show Device Online to an HCP?

The Simulator offers customer-facing employees a view of an HCP’s Device Online profile and is for **internal use only**. By logging in and using the Simulator, you are acknowledging and agreeing that access is for business purposes only, and all content and information is confidential, and any form of distribution to any other recipient is prohibited. You agree to comply with the Device Technologies [Australian Privacy Policy](https://www.device.com.au/privacy-policy)  and [New Zealand Privacy Policy](https://www.device.co.nz/privacy-policy) and any relevant laws, codes, and regulations.

 Can I use the Simulator to order or request a quote on behalf of a customer account?

Device Online is an easy-to-use and intuitive self-service customer website. The Simulator offers a **view** of an HCP’s Device Online profile. All buttons and links that trigger an event, including check-out and request quote, have been disabled.  

Encourage your customers to register for and use Device Online to self-service at their convenience. 

 How do I reset my password?

You can update your password from the Simulator Login Page [online.device.com.au/simulator](https://cs.online.device.com.au/portal/simulator) or [online.device.co.nz/simulator ](https://cs.online.device.co.nz/portal/simulator)

If you incorrectly enter your password 5-times, your login credentials will be locked (disabled). To unlock (re-enable) your credentials, update your password or email [deviceonline@device.com.au](mailto:deviceonline@device.com.au) for assistance. 

 How long is my Simulator session active?

Sessions will remain active while in use. A session will time out after 15 minutes of inactivity. To restart a session, log in with your credentials.

## HOW THE CUSTOMER SIMULATOR HELPS OUR PEOPLE

![Jarrod](https://events.device.com.au/hs-fs/hubfs/Jarrod.png?width=200&height=200&name=Jarrod.png "Jarrod")

**Jarrod Power**

**Product Manager - Ophthalmic Diagnostic**

“The Device Online Customer Simulator is invaluable for understanding the customer experience, from product search to checking order status and stock availability. It also enables you to review customer logins and activity, all through a more user-friendly interface than SAP.”

![Jordan Adams-1](https://events.device.com.au/hs-fs/hubfs/Jordan%20Adams-1.png?width=200&height=200&name=Jordan%20Adams-1.png "Jordan Adams-1")

**Jordan Adams**

**Regional Sales Manager - Orthopaedics**

“I use the Device Online Customer Simulator to quickly access customer information in the field without needing my laptop. It's intuitive and user-friendly.”

![Lydia Nolan](https://events.device.com.au/hs-fs/hubfs/Lydia%20Nolan.png?width=200&height=200&name=Lydia%20Nolan.png "Lydia Nolan")

**Lydia Nolan**

**Sales Operations Manager - Critical Care**

"The Device Online Customer Simulator lets me provide real-time order tracking, ETAs, and easy invoice access. With mobile and laptop access, I can quickly respond to customer enquiries as their first point of contact."

![Woman working on her computer](https://events.device.com.au/hs-fs/hubfs/raw_assets/public/01_Business%20Unit/2023/Device%20Online/Resource%20Hub/Device%20Online%20Resource%20Hub/Device%20Online%20Resource%20Hub/images/call-to-action.png?width=450&height=318&name=call-to-action.png "Woman working on her computer")

## CONTACT US

To have your questions answered, arrange a training session, request a Customer Simulator profile or share feedback, contact the Digital Team.

[Get In Touch](mailto:deviceonline@device.com.au)

![Device Online logo – white@2x](https://events.device.com.au/hs-fs/hubfs/Device%20Online/DO%20Internal/Device%20Online%20logo%20%E2%80%93%20white@2x.png?width=109&height=40&name=Device%20Online%20logo%20%E2%80%93%20white@2x.png "Device Online logo – white@2x")

© Device Technologies 2025

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